• 211 specialists will ask the caller a series of questions to ensure that all their needs are addressed.
• Behind the scenes, 211 has a team of Resource Database Curators that regularly verify the resources and information in the database to ensure that everything is kept as up to date as possible.
• 211 is following a new model that focuses on whole person care, including follow-up calls if needed.

How Does It Work?

Why is 211 important to our community and what problems will it solve?

• Provides Graham County with a centralized community resource hub.
• Builds a community network of agencies and providers. 
• Enhances the strength of existing networks and systems.

What are the benefits of 211 for Graham County?

• Provides resources for immediate needs to keep people in their homes with basic needs met while longer-term solutions are found. 
• Supports economically vulnerable Arizonians and Graham County Residents by ensuring that health and human service referrals are available when people need them most.
• Connects people to resources such as rent and utility help, food assistance, income support, and transportation assistance. 
• 211 Counts Dashboard: Collects data to inform decision makers about disparities and gaps in services throughout Arizona and Graham County.
• Addresses root problems and provides free follow-up to deliver better long-term assistance. 
• Offers phone, website, and mobile app options for requesting assistance. 
• Increases the ability to understand client experiences navigating health and human services in Arizona and Graham County.
• Make life better for our friends and neighbors by sharing a simple, high-touch approach to getting help exactly when it’s needed.

Outcomes for community organizations (You):

• Organized resources in a centralized location with regular updates and maintenance. 
• 211 mobile app available. 
• Opportunity to print/download resource pages from 211 site. 

Benefits of listing your organization:

• More exposure for your programs throughout Arizona and Graham County.
• Capability of Managing your programs in Graham County.
  • Fully implemented 211 systems integrate information about a wide variety of social services through a single information network-providing crucial data for agencies like yours to use in strategic planning.
  • This system is already utilized throughout the nation and will help modernize our resource organizational systems.
  • Helps vulnerable community members that you serve.
  • If your organization is not listed, you miss opportunity of having new client referrals.
  • As current resource information becomes obsolete with changing point of contact and program information, this provides you the opportunity to action and keep your organization current.

How To Get Listed With 211

If your agency feels that it meets the inclusion criteria, please complete an application on the 211 Arizona website. Visit 211arizona.org, hover your mouse over the “Partners” tab at the top of the page, and click on “Get Listed”. The application options are also listed below.  

Option 1: Complete the online application here: 

1. https://211arizona.org/partners/get-listed/agency-application/ 

Option 2: Download and complete the PDF application here (there is a separate application for nonprofits and for-profits): 

1. https://211arizona.org/partners/get-listed/ 

Option 3: Email resourceconnection@solari-inc.org the information needed from the online application or PDF. 

• 211 reviews all applications and determines inclusion on a case-by-case basis. 

Agencies that are interested in listing with 211 must: 

1. Adhere to Inclusion/Exclusion Policy and Style Guide, which can be found at: https://211arizona.org/partners/get-listed/
2. Agree to Terms and Conditions, which can be found at: https://211arizona.org/partners/get-listed/ 

For agencies that are already listed with 211:

1. You can update the information for your agency’s listing at: https://211arizona.org/partners/update-listing/  

Note: If you are a community provider with an existing 211 Arizona Resource Directory account, you can login here. It is recommended that community providers with existing accounts bookmark this page for easy access. 

Email any questions to ResourceConnection@solari-inc.org.

Help us to promote 211 so everyone in Graham County, who needs help, gets connected to resources.  Please feel free to download, post, print, or otherwise use any of the materials below.

• 211 Postcard English (PDF)
• 211 Postcard Spanish (PDF)